Welcome to Holistic Medical Care LLC

At Holistic Medical Care LLC (“HMC,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website holisticmc.com, use our services, or communicate with us.

1. Information We Collect

1.1 Personal Information

We collect information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, mailing address)
• Health and medical history information
• Consultation preferences and appointment details
• Payment information
• SMS consent and preferences
• Communication history with our team
• Feedback and survey responses

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• Device information (browser type, IP address, device type)
• Usage data (pages visited, time spent, interaction patterns)
• Location information (with your consent)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information to:

• Provide holistic medical care services
• Schedule and manage appointments
• Send appointment reminders and follow-ups
• Process payments
• Send SMS notifications (with your consent)
• Improve our services and website
• Comply with legal obligations
• Respond to your inquiries
• Send relevant health information and updates

3. SMS Communications

3.1 Consent

• SMS messages are sent only with your explicit consent
• Consent is obtained through our opt-in checkbox during registration
• SMS consent and phone numbers will not be shared with third parties or affiliates for marketing purposes

3.2 Message Frequency and Costs

• Message frequency varies based on your appointment schedule and preferences
• Standard message and data rates may apply
• You can text STOP to opt-out at any time
• Text HELP for assistance

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Healthcare providers involved in your care
• Service providers who assist our operations
• Legal authorities when required by law
• Business partners with your explicit consent

5. Data Protection

We implement appropriate security measures to protect your information:

• Encryption of sensitive data
• Regular security assessments
• Secure data storage systems
• Staff training on privacy procedures
• HIPAA-compliant systems and processes

6. Your Rights

You have the right to:

• Access your personal information
• Request corrections to your data
• Opt-out of communications
• Request data deletion
• Withdraw consent for SMS messages
• File a privacy complaint
• Receive a copy of your records

7. Children’s Privacy

We do not knowingly collect information from children under 13 years of age. Parents or guardians should contact us if they believe their child has provided us with personal information.

8. Cookie Policy

We use cookies to:

• Improve website functionality
• Analyze website traffic
• Remember your preferences
• Provide personalized content You can control cookie settings through your browser preferences.

9. Updates to Privacy Policy

• We may update this policy periodically
• Changes will be posted on this page
• Significant changes will be notified via email or website notice
• Continued use of our services after changes implies acceptance

10. Contact Information

For privacy-related questions or concerns:

• Email: [email protected]
• Phone: 203-309-0623

11. Compliance

This policy complies with:

• HIPAA requirements
• TCR (The Campaign Registry) guidelines
• State and federal privacy laws
• Medical privacy regulations

12. Appointment Cancellation Policy

Please refer to our separate Cancellation Policy for information about appointment cancellations and related communications.